Client Success: Account Management

Support lead for Key Accounts on the Local Campaign Management team, ensuring the successful campaign delivery of over $3M in monthly advertising budget. Working with our highest-priority brands to manage escalations, translate needs, and lead campaign activations.

• Problem-solving with a strong emphasis on communication and interpersonal skills, helping project manage any brand-level issues to ensure client satisfaction

• Maintaining a working knowledge of our platforms, products, and internal software required to troubleshoot campaign issues; acting as a liaison between executive leadership and Campaign Managers

Data Analysis: Reporting Insights

Own a comprehensive reporting stack (Salesforce, Google Sheets/Excel, Looker Studio) to measure and evaluate various aspects of our ad operations business. From campaign performance across different platforms/brands, to team member productivity across internal processes, I focus on both qualitative and quantitative analysis to prepare data-backed case studies on team-wide opportunities.

• Compiling monthly and quarterly Reporting Insights presentations delivering key insights to executive leadership on a monthly and quarterly basis

• Preparing case studies on team challenges: pulling insights, identifying opportunities, and proposing managerial solutions to increase our operational efficiency

Project Management: Process Improvement

Collaborating across internal teams to manage improvement projects, from optimizing processes to installing measurement systems to track success over time - I’m the first one to spin up exactly the right project roadmap and reporting dashboards to ensure a project can run as smoothly as possible.